Dear Valued Customer,
I am sure you have heard about the recent recalls Toyota has on some of its models. These recalls may have raised some questions regarding the safety of our products. To learn more about Toyota’s safety, quality and recalls go to www.toyota.com and click on “RECALL INFORMATION” for the latest update from Toyota. There is a lot of information on this website and it fully explains the very rare, but possible problem, your vehicle might encounter. It also shows the procedure that Toyota is confident will fix these problems. You will be contacted directly by the manufacturer if your vehicle is involved in any recall.
Toyota vehicles are among the safest on the road and Toyota is committed to the highest levels of safety and quality. Toyota has earned many awards from the Insurance Institute for Highway Safety (IIHS) and their Top Safety Picks. It has always been Toyota’s priority to proactively improve vehicle passive and active safety on all of its models.
I understand these recalls may have caused you some concern and I also apologize for any inconvenience. We now have all the necessary parts in stock for the pedal recall and have extended our service department hours to help expedite the process of making the necessary updates to your vehicle. Please call our service department at 734-997-7600 to schedule an appointment or to answer any questions you may have. We will do whatever we can to alleviate your concerns and repair your vehicle as soon as possible.
We have been a Toyota dealer for over 39 years. I truly believe in Toyota and am very confident in our product.
The news media is suggesting your Toyota may not be maintaining its trade in value. I do not agree. In fact, in appreciation for your business and your loyalty, if you trade in your Toyota; no matter what year or model; on a new or used Toyota at Dunning, I will give you an additional $750 for your trade. This is exclusive at Dunning Toyota because of my commitment to you and our product. To take advantage of this offer simply bring this letter to Dunning Toyota or e-mail us for an appointment by March 31, 2010.
Thank you and I look forward to serving you in the future.
Sincerely,
Julie Dunning
President
